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Customer Management- CRM Senior SA

RM 10,000 - RM 14,000 / month

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L3 (6-9 years)

Role: CRM - System Analyst

Type of Work

L3 support

Platform/Product

CRM Platform (Preferrably - MS Dynamics | Optional : Siebel or Salesforce)

Other Requirements

"Must Have:

-CRM experience (Customer Service Request, Leads, Customer 360)

-Business Requirements gathering,

-Review FSD (FSD is written by vendor)

-Review TDD (TDD is written by vendor)

-Ablility to interact with multiple teams

-Ability to align specs from multiple systems and interfaces (e.g. middle ware, core system and CRM)

-JIRA Triage - prioritize and assign to right team

Good to Have:

-MSD experience"

Job Type: Full-time

Pay: RM10,000.00 - RM14,000.00 per month

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