Customer Support
RM 2,000 - RM 2,300 / Per Mon
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- Deliver exceptional customer experience by providing accurate and timely answers
- Work closely within defined SOPs to deliver highest standard of customer support and satisfaction
- Managing customer support via Marketplace and Ecommerce sites using phone, email and online chat in a professional manner
- Maintain high store and marketplace ratings and reviews through excellent customer service
- Operations
- Responsible for daily e-commerce order processing and fulfilment for different client brands using Ecommerce software and Marketplace tools
- Work closely with internal stakeholders (Ecommerce, Marketing, Logistics and Finance) to ensure timely communication
- Assist in inventory management
- Analyse customer feedback while continuously looking for ways to improve customer experience.
- Assist Ecommerce Executive with day-to-day operations
- Assist with monthly reporting to management and client
Job Requirements and Desired Skillsets
- Candidate must possess at least Diploma in any field
- Ability to work Monday – Saturday 5.5 days
- Comfortable and confident to communicate with all types of customers and partners
- At least 1 year of working experience in the related field is required for this position
- Excellent interpersonal and presentation skills
- Strong drive to solve customer queries quickly and effectively
- Resourceful and able to find answers and work independently
- Detailed oriented and hands on is a must
Interested applicants, please email us your resume at [email protected]
Job Type: Full-time
Pay: RM2,000.00 - RM2,300.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
Schedule:
- Fixed shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Expected Start Date: 10/15/2024
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