Project Manager

As a Project Manager at Hatio, you will play a crucial role in ensuring our new customers have a seamless and successful onboarding experience. You will work closely with customers to understand their needs, guide them through the onboarding process, and set them up for long-term success with our products and services.

Key Responsibilities:

• Onboarding Management:
• Lead the onboarding process for new customers, ensuring they are set up correctly and efficiently.
• Conduct onboarding sessions, providing training and support on our products and services.
• Customize onboarding plans to fit the unique needs and goals of each customer.
• Customer Relationship Building:
• Establish strong relationships with new customers, acting as their main point of contact during the onboarding phase.
• Communicate regularly with customers to ensure they are satisfied and address any concerns or questions they may have.
• Customer Support:
• Provide proactive support to new customers, troubleshooting issues and offering solutions promptly.
• Collaborate with the Customer Support team to ensure a smooth transition from onboarding to ongoing support.
• Documentation and Feedback:
• Maintain detailed records of customer interactions, onboarding progress, and feedback.
• Gather and analyze customer feedback to continuously improve the onboarding process.
• Collaboration and Improvement:
• Work closely with the Sales, Product, and Customer Success teams to ensure alignment and a consistent customer experience.
• Identify opportunities for process improvements and contribute to the development of best practices for onboarding.

Skills and Qualifications:

• Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer success, onboarding, or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer support.

Desired Attributes:

• Empathetic and customer-focused, with a passion for helping others succeed.
• Detail-oriented and organized, with the ability to manage complex onboarding processes.
• Team player with a collaborative mindset, willing to work cross-functionally to achieve goals.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact on the success of our customers and the growth of Hatio.

Job Type: Full-time

Pay: RM3,500.00 - RM6,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay
• Retention bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Bahasa (Preferred)

License/Certification:

• Mandarin (Preferred)