E-Sales Executive

Job Title: Online Sales Operator

Location: Kuantan, Tanah Putih
Employment Type: Full-Time
Reports to: Sales Manager

Job Overview:

We are seeking a motivated and customer-focused Online Sales Exec to manage our e-commerce sales activities. The ideal candidate will oversee the daily operations of our online store, ensure smooth transactions, and provide exceptional customer service. You will play a key role in handling inquiries, processing orders, and ensuring timely fulfillment. This position requires excellent communication skills, strong attention to detail, and a passion for helping customers with their online shopping experience.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via email, chat, and social media promptly and professionally.
• Order Processing: Handle and process online orders from initial contact through to final delivery, ensuring accuracy and timely fulfillment.
• Inventory Management: Monitor stock levels, update product availability on the website, and coordinate with the warehouse or suppliers to ensure timely restocking.
• Product Listings: Create, update, and optimize product listings, ensuring accurate descriptions, images, and pricing.
• Payment Processing: Ensure secure and efficient processing of payments, handling any issues or disputes that arise.
• Customer Support: Address customer complaints, troubleshoot issues, and resolve product returns or refunds.
• Sales Reporting: Track daily, weekly, and monthly sales, providing reports to the Sales Manager.
• Promotions and Campaigns: Assist with online marketing campaigns, promotions, and seasonal sales to boost sales and enhance customer engagement.
• Website Maintenance: Coordinate with the technical team to ensure the website is functional, user-friendly, and free of technical issues.

Qualifications:

• Experience: Previous experience in online sales, e-commerce management, or customer service is preferred.
• Technical Skills: Proficient in using e-commerce platforms (e.g., Shopify, WooCommerce, Magento), payment gateways, and CRM tools.
• Communication Skills: Excellent verbal and written communication skills; ability to interact effectively with customers.
• Problem-Solving: Strong ability to address customer concerns and resolve conflicts efficiently.
• Detail-Oriented: High attention to detail to ensure accurate order processing and product listing management.
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Adaptability: Flexible and able to adapt to changes in a fast-paced online sales environment.

Preferred Qualifications:

• Familiarity with SEO, digital marketing, and online advertising.
• Knowledge of product photography and content creation for product listings.
• Proficiency in MS Office, Google Workspace, and other sales software.

Benefits:

• Competitive salary based on experience.
• Flexible working hours.
• Opportunity for professional growth and development.
• Performance-based bonuses and incentives

Job Types: Full-time, Part-time, Freelance

Pay: RM1,800.00 - RM3,800.00 per month

Expected hours: 40 per week

Schedule:

• Afternoon shift
• Day shift

Application Question(s):

• Do you smoke / vape?

Education:

• STM/STPM (Preferred)

Experience:

• Sales: 1 year (Preferred)

Language:

• Mandarin (Preferred)