Collection Analyst

Job Responsibilities

• Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
• Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
• Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
• Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
• Recognizes trends for non-payment and resolves issues by engaging internal partners.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
• Analyses at -risk customer and recommends account strategies to prevent delinquencies.
• Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
• Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
• Key performance indicators are managed effectively to deliver maximum Collections in team including.
• Responsiveness/Resolution targets
• Account Coverage & Overflow Target
• Voice of Customer Targets & SLA
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s, Disclaimers and interacting with solicitors.
• Perform customer account reconciliation and coordinate output with Customers.
• Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated.
• Perform Account maintenance activities such as reconciling unmatched items, preparing cheque refunds and updating customer records.
• Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
• Builds strong customer relationships to ensure win/win outcomes are achieved.

Position Knowledge and Capabilities

• Demonstrates the ability to understand the supporting of collections function on receivable issue.
• Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organizational support structures to perform account maintenance actions.
• Effective communication skills.

Qualifications

• Fresh graduate and/or minimum one-year experience in Receivables or Collections function and in their current role.
• First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience
• Demonstrates the ability to understand Asia Customer market type.
• knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organizational support structures to perform account maintenance actions.
• Effective communication, negotiation, and conflict resolution skills.
• MUST well converse in English language (Good in written and verbal)
• An additional ability to converse in Mandarin verbally & writing would be preferable.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Holidays
• Monday to Friday

Application Question(s):

• Are you able to start immediately? If no, how long is your notice period?

Language:

• Mandarin (Required)