IT Service Desk Support
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Job Title: IT Service Desk support
Location: Malaysia
Hybrid/Remote: Remote
Shift Timings: 9x5 support
Job Description:
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
Record, Update and Escalate Support issues to the next level in a timely manner.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance.
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
Seek, Suggest, Evaluate and implement process and Technology improvements.
Willing to learn & grow in other IT Business areas
Requirements for this role include:
Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma
Excellent English, Mandarin, Japanese and/or Korean written and verbal communication skills. Combination of Mandarin + Korean or Mandarin + Japanese preferred.
Fresh graduates and non-IT graduates are encouraged to apply.
Exceptional customer service skills.
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
Basic IT software and hardware troubleshooting knowledge and skills (Windows and Microsoft Environment)
Preferences:
Fully remote work in Malaysia
We need people with Mandarin + Japanese or Mandarin + Korean skillset, some basic IT knowledge is preferred.
Shift Timings: 9x5 support
- Flexible and willing to work in a Rotational 24*7 The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
Excellent English, Mandarin, Japanese and/or Korean written and verbal communication skills. Combination of Mandarin + Korean or Mandarin + Japanese preferred.
- Fresh graduates and non-IT graduates are encouraged to apply.
