Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
S

IT Application Support

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Position: IT Application Support

Salary Up To RM8000

Location: Kuala Lumpur

Job Descriptions:

  • Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success
  • Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Familiarity with multichannel service delivery and communications to handle service requests
  • Supports internal clients with system admin tasks and product knowledge expert advice.
  • Seek more information, by asking the right questions to collect information to assist and resolve the issue
  • Communicate to all levels to ensure clients and management are informed of issue status and updates.
  • Manage escalation to 2nd Line
  • Improve, manage and update Knowledgebase
  • Familiar working with automated system monitoring and applications across large networks
  • Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.
  • Be a part of a scheduled shift rotation
  • Assignments as required and relevant by Management
  • Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements:

  • 2+ year of experience in a relevant customer service or technical support position.
  • Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
  • Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
  • Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous.
  • Fluent in the English & Mandarin languages, both written and spoken
  • Candidates must be eligible to work and live in the country of employment.
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