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Senior IT Work Desk Support

Salary undisclosed

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Job Overview:

As a Senior IT Work Desk Support professional, you will be responsible for providing fast, efficient, and advanced technical assistance across the organization. This role requires a deep understanding of computer systems, software, and networks, coupled with strong problem-solving abilities.

Key Responsibilities:

  • First Point of Contact: Serve as the primary point of contact for all technical assistance requests, representing the IT department with a customer-centric approach.
  • Advanced Troubleshooting: Perform in-depth diagnostics and troubleshooting for hardware, software, network, and server issues. Use your expertise to determine the best solutions for complex technical problems.
  • Remote Support: Provide remote troubleshooting assistance, guiding users through problem-solving processes with clarity and patience.
  • Documentation: Maintain accurate logs of technical issues, resolutions, and follow-up actions. Ensure all records are up-to-date and easily accessible.
  • Workstation Management: Ensure that all workstations are equipped with the necessary software, patches, and licenses, and conduct regular maintenance checks to prevent technical issues.
  • Cleanliness & Organization: Oversee the organization and cleanliness of IT workspaces, server rooms, and storage areas to maintain a productive and safe environment.
  • Cross-Department Collaboration: Work closely with the studio management and other departments to ensure that all IT needs are met, particularly during critical production phases.
  • Continuous Improvement: Participate in IT-related projects aimed at improving processes, workflows, and overall system efficiency.
  • Technical Support: Provide high-level support to users, ensuring that technical issues are resolved promptly and effectively, with a focus on minimizing downtime.

Qualifications:

  • Experience: At least 5 years of experience in IT support, with a minimum of 2 years in a senior role.
  • Certifications: Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar credentials.
  • Experience in Creative Environments: Previous experience in supporting IT systems in an animation studio or similar creative environment.
  • Technical Knowledge and Expertise:
  • In-depth knowledge of hardware, software, and network systems.
  • Up-to-date understanding of the latest IT trends and software developments.
  • Familiarity with remote support tools and advanced troubleshooting techniques.
  • Proficient in supporting and troubleshooting creative software used in animation, such as Autodesk Maya, Adobe Creative Suite, Nuke, and other industry tools.
  • Strong understanding of hardware, software, and networking, with a focus on the unique needs of animation production.
  • Experience with remote support tools tactical server, rustdesk server and advanced troubleshooting techniques.
  • Familiar with Window AD, DNS, DHCP
  • Strong knowledge on open source pfsense setup and troubleshooting.
  • Able to handle Linux system Centos, Ubuntu, Redhat & Advanced troubleshooting.
  • Familiar with python language troubleshooting.
  • Backup and disaster recovery
  • Strong knowledge on Server Storage ZFS, BTRFS and other tools
  • Able to handle mirroring raid 1/2/3/4/5
  • Must know how to handle apache subversion.