Apply on
Original
Simplified
Job Overview:
As a Senior IT Work Desk Support professional, you will be responsible for providing fast, efficient, and advanced technical assistance across the organization. This role requires a deep understanding of computer systems, software, and networks, coupled with strong problem-solving abilities.
Key Responsibilities:
- First Point of Contact: Serve as the primary point of contact for all technical assistance requests, representing the IT department with a customer-centric approach.
- Advanced Troubleshooting: Perform in-depth diagnostics and troubleshooting for hardware, software, network, and server issues. Use your expertise to determine the best solutions for complex technical problems.
- Remote Support: Provide remote troubleshooting assistance, guiding users through problem-solving processes with clarity and patience.
- Documentation: Maintain accurate logs of technical issues, resolutions, and follow-up actions. Ensure all records are up-to-date and easily accessible.
- Workstation Management: Ensure that all workstations are equipped with the necessary software, patches, and licenses, and conduct regular maintenance checks to prevent technical issues.
- Cleanliness & Organization: Oversee the organization and cleanliness of IT workspaces, server rooms, and storage areas to maintain a productive and safe environment.
- Cross-Department Collaboration: Work closely with the studio management and other departments to ensure that all IT needs are met, particularly during critical production phases.
- Continuous Improvement: Participate in IT-related projects aimed at improving processes, workflows, and overall system efficiency.
- Technical Support: Provide high-level support to users, ensuring that technical issues are resolved promptly and effectively, with a focus on minimizing downtime.
Qualifications:
- Experience: At least 5 years of experience in IT support, with a minimum of 2 years in a senior role.
- Certifications: Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar credentials.
- Experience in Creative Environments: Previous experience in supporting IT systems in an animation studio or similar creative environment.
- Technical Knowledge and Expertise:
- In-depth knowledge of hardware, software, and network systems.
- Up-to-date understanding of the latest IT trends and software developments.
- Familiarity with remote support tools and advanced troubleshooting techniques.
- Proficient in supporting and troubleshooting creative software used in animation, such as Autodesk Maya, Adobe Creative Suite, Nuke, and other industry tools.
- Strong understanding of hardware, software, and networking, with a focus on the unique needs of animation production.
- Experience with remote support tools tactical server, rustdesk server and advanced troubleshooting techniques.
- Familiar with Window AD, DNS, DHCP
- Strong knowledge on open source pfsense setup and troubleshooting.
- Able to handle Linux system Centos, Ubuntu, Redhat & Advanced troubleshooting.
- Familiar with python language troubleshooting.
- Backup and disaster recovery
- Strong knowledge on Server Storage ZFS, BTRFS and other tools
- Able to handle mirroring raid 1/2/3/4/5
- Must know how to handle apache subversion.
Similar Jobs