A
Customer Support CI01
RM 3,700 - RM 4,000 / Per Mon
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Location: KL Sentral
Operation hour: rotational shift 24/7
Position Summary:
The Client Service Associate is to help support client advertisers worldwide through chat, email, and callbacks.
Duties and Responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the client processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Type: Full-time
Pay: RM3,700.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Thai (Required)
Expected Start Date: 11/04/2024
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