Ecommerce Admin Specialist

We are looking for a proactive and highly ambitious Key Accounts Admin who will contribute to the ecommerce acceleration of our brands and e-commerce stores. Reporting to the Senior Category Manager, you will be responsible for handling our clients, strategizing and executing for sales growth, and building and maintaining strong relationships with clients. You will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

Roles and Responsibilities

• Developing a solid and trusting relationship with key brands under our portfolio
• Resolving key client issues and complaints
• Developing a complete understanding of key account e-commerce needs
• Anticipating key account changes and improvements for the advancement of their e-commerce business
• Managing communications between key clients and internal teams
• Stakeholder management between key brands and e-commerce platforms
• Strategic planning and execution to improve client’s e-commerce results
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure all client needs are met
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Expanding relationships and bringing in new clients

Desired Skills and Experience

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player while being a self-motivated person
• Faster learner and self-starter with a creative and proactive mindset
• Excellent interpersonal relationship skills
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

Preferred Qualification

• Bachelor’s degree in marketing, business administration, sales, or relevant field preferred
• Preferably 2-3 years’ experience in sales, marketing, business development, or similar fields of work.
• Basic computer skills, and experienced with Microsoft Office Suite, with emphasis on good Excel skills.

Fresh graduates with a high desire to succeed and strong work ethics are encouraged to apply.

*Office location will be at Elmina Shah Alam.

Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How long will be your notice?
• How much is your current salary package?
• How much is your expected salary if you are shortlisted for this role?

Language:

• English (Required)