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[Permanent Night Shift] Mandarin Customer Service Specialist 中文客服专员

RM 3,000 - RM 4,500 / month

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Requirements:

- Diploma holder and fresh graduates are welcome to apply!

- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.

- Average English communication skills would be an advantage.

- Willingness to work Monday to Friday (9am -6pm) including public holidays.

- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).

- Interest in customer service and the Fintech industry.

- Ability to proactively and independently work towards meeting targets and goals.

Job Description:

- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.

- Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.

- Assist customers with account-related queries, transaction details, and general service inquiries.

- Document interactions and maintain detailed records of customer communications and resolutions.

- Collaborate with internal teams to address complex issues and improve service delivery.

- Stay updated on company products, services, and industry trends to offer relevant support.

- Contribute to continuous improvement by providing feedback and suggestions on service processes.

职位类型:全职, 应届生, 终身制

薪资: RM3,000.00至RM4,500.00(每月 )

通勤/搬迁能力:

  • Kuala Lumpur: 稳定通勤,或在开始工作前计划搬家 (首选)

教育背景:

  • Associate (首选)

工作语言:

  • 中文 (首选)