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Customer Service Representative (MANDARIN SPEAKER) - Freshers welcome

RM 3,500 - RM 3,500 / month

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Customer Service role Key Responsibilities:

  • Deliver Exceptional Customer Service: Provide outstanding support to customers through phone, email, and online platforms, ensuring their inquiries are resolved quickly and effectively. 提供卓越的客户服务: 通过电话、电子邮件和在线平台为客户提供优质支持,确保客户的问题得到快速有效的解决。
  • Understand and Meet Customer Needs: Engage with customers to identify their needs and recommend the right products and services, ensuring they receive personalized solutions. 理解并满足客户需求: 与客户互动,了解他们的需求并推荐合适的产品和服务,确保他们获得个性化的解决方案。
  • Build Strong Customer Relationships: Foster long-term relationships by exceeding customer expectations and ensuring their satisfaction with our services. 建立牢固的客户关系: 超越客户的期望,确保他们对我们的服务感到满意,从而建立长期关系。
  • Proactively Address Issues: Respond promptly to customer feedback and challenges, offering timely updates and solutions to maintain a high standard of service. 积极解决问题: 及时回应客户的反馈和挑战,提供最新的解决方案,保持高标准的服务水平。

What We Need from You:

  • Fluent in Mandarin and English (CEFR B2 level) – reading, writing, and speaking. 普通话和英语 (CEFR B2水平),包括读、写、说。
  • Minimum SPM. 最低SPM学历
  • Fresh Graduates Welcome!If you're passionate about starting a career in customer service, we’d love to hear from you. Experience in customer service is a plus but not essential – we value your attitude and willingness to learn! 欢迎应届毕业生!我们欢迎对客户服务充满热情的人加入,拥有相关经验者优先,但更看重的是您的学习意愿和工作态度。

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay

Expected Start Date: 10/13/2024