E-Commerce Executive
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- Working experience with an E-commerce background. Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).
- Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
- Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
- Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
- Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.
Key Responsibilities: • Workflow Optimization and Management:
o Manage workflow optimization through automation.
o Map, plan, and coordinate activities related to workflow.
o Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
- Strategic Partnership Development:
o Foster strategic partnerships to drive mutual business success.
o Develop a deep understanding of the client's business objectives and brand identity.
- Project and Promo Management:
o Manage and coordinate projects (tickets) end to end.
o Execute all promo setups and submissions according to client requirements.
- Store Content Management:
o Maintain client platform's store content (title, descriptions, attributes, etc.) as per client specifications.
o Coordinate with clients to update product details and price points.
- Performance Analysis and Reporting:
o Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
o Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently. o Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
- Site Performance Reporting:
o Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).
- Relationship Building:
o Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
o Provide general education regarding the best workflow management practices.
Job Type: Full-time
Pay: RM6,000.00 - RM7,000.00 per month
