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Customer Service Manager (Shipping Industry)

Salary undisclosed

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  • MNC working environment |Hybrid working arrangement


About Our Client

Our client is a renowned player within the Shipping industry with a global presence for over a century. They are currently looking for Customer Service Manager to join their dynamic team to assist in the business of the company.

Job Description

  • Provide expertise in export and import processes while overseeing the performance of dedicated Customer Service teams in South East Asia.
  • Guide and support the Customer Service department through coaching, training, and conducting regular performance reviews.
  • Maintain up-to-date knowledge of services and system changes, ensuring team members are informed and trained on new regulations and processes.
  • Monitor KPIs and actively participate in global and regional projects to enhance customer service and effectively address elevated customer issues.


The Successful Applicant

  • Diploma or Bachelor's degree in Supply Chain Management, Logistics, or a related field.
  • Fluency in English, with the ability to communicate in Mandarin or Cantonese for interactions with Mandarin/Cantonese-speaking customers.
  • A minimum of 8 years of experience in customer service within the shipping or logistics industry.
  • At least 2-3 years of team management experience, ideally overseeing a team of 8-10 or more members.
  • Strong regional stakeholder management skills.
  • Experience in the shipping or logistics industry is essential.


What's on Offer

  • Opportunity to be part of a globally renowned organisation
  • Great career progression
  • Hybrid working environment


Contact: Marissa Nao

Quote job ref: JN-102024-6551825