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Donor Care Support

RM 1,500 - RM 2,300 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Purpose of Job

The purpose of job is to serve as frontline contact with donors that have been donating to WWF-Malaysia, maintaining database management and internal processes related to donor relations and donor operations.

Key Outputs

  • Manage the day-to-day enquiries related to donations and campaigns via email and telephone.
  • Resolve donor enquiries within a specified time frame.
  • Ensure zero donor complaint and process errors.
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Maintaining a clean database by updating accurate information.
  • Targets (both financial and non-financial) as outlined in yearly workplan (including yearly budget and yearly Balanced Scorecard Matrix) met.

Job Types: Contract, Temporary
Contract length: 6 months

Pay: RM1,500.00 - RM2,300.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • Are you available and comfortable with the temporary nature of this position, which is for a duration of 6 months?

Expected Start Date: 11/01/2024