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Purpose of Job
The purpose of job is to serve as frontline contact with donors that have been donating to WWF-Malaysia, maintaining database management and internal processes related to donor relations and donor operations.
Key Outputs
- Manage the day-to-day enquiries related to donations and campaigns via email and telephone.
- Resolve donor enquiries within a specified time frame.
- Ensure zero donor complaint and process errors.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Maintaining a clean database by updating accurate information.
- Targets (both financial and non-financial) as outlined in yearly workplan (including yearly budget and yearly Balanced Scorecard Matrix) met.
Job Types: Contract, Temporary
Contract length: 6 months
Pay: RM1,500.00 - RM2,300.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Are you available and comfortable with the temporary nature of this position, which is for a duration of 6 months?
Expected Start Date: 11/01/2024
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