Sea Logistics Operational Care Supervisor
Salary undisclosed
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You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Customer Excellence
Your Role
You will be leading a team completing various transport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements
Your Responsibilities
Your Role
You will be leading a team completing various transport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements
Your Responsibilities
- To create/complete shipment details in our internal transport management system (e.g. carrier/ vessel, item description et cetera).
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To coordinate with customer care, haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
- To obtain DG approval (where necessary).
- To create files for consolidation containers (unless performed by dedicated SaCo planners).
- To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support + resolve claims + disputes.
- At least up to 4-5 years experience in related industry (Sea Freight background is added advantage)
- Proven experience in leading and managing a team.
- Strong communication skills to liaise effectively with internal stakeholder and customer.
- Ability to ensure all requirements are met in a timely and efficient manner.
- Ensuring strong data quality for timely and accurate customer reporting.
- Strong analytical and problem-solving abilities.
- Commitment to meeting customer needs and ensuring customer satisfaction.