Sea Logistics Operational Care Supervisor

You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Customer Excellence

Your Role

You will be leading a team completing various transport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements

Your Responsibilities

• To create/complete shipment details in our internal transport management system (e.g. carrier/ vessel, item description et cetera).
• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
• To coordinate with customer care, haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
• To obtain DG approval (where necessary).
• To create files for consolidation containers (unless performed by dedicated SaCo planners).
• To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
• To support + resolve claims + disputes.
  
  

Your Skills And Experiences

• At least up to 4-5 years experience in related industry (Sea Freight background is added advantage)
• Proven experience in leading and managing a team.
• Strong communication skills to liaise effectively with internal stakeholder and customer.
• Ability to ensure all requirements are met in a timely and efficient manner.
• Ensuring strong data quality for timely and accurate customer reporting.
• Strong analytical and problem-solving abilities.
• Commitment to meeting customer needs and ensuring customer satisfaction.