Coffee Specialist
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Coffee Specialist
Location: Kuala Lumpur, Malaysia
Company: Nestlé Product Sdn Bhd
Position Summary
We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
A day in the life of Coffee Specialist
- Achieve personal and common sales and service level targets;
- Welcome the Boutique clientele and identify their needs;
- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill ones role and expectations. Support special events;
- Contribute to the management of inventories, stocks and cash;
- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
- Advise both prospects and Club members on Nespresso products and Services;
- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
- Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
- Check payments in accordance with the defined procedure;
- Cash checks (if used in the country), enter payments made by credit cards;
- Check the correspondence of sums received with the orders and send all to the accounting department.
What will make you successful
- At least 1 year of retail experience is required
- SPM Leavers/ Diploma / Degree are acceptable
- Excellent communication & interpersonal skills as well as exceptional customer service skills
- Punctuality and discipline and a strong team player
- Proactive and responsive to anticipate and fulfill customer needs
- This position is not eligible for Visa Sponsorship
