Banking Customer Service Officer (SG Market) M

Full Time, onsite
Agensi Pekerjaan Hiredsearch Services Sdn Bhd
Kuala Lumpur, Malaysia

RM 3,500 - RM 4,000 / Per Mon

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Job Responsibilities:

Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
Responsible for identifying and escalating customer issues to the appropriate department.
Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
Updates customer data and other relevant information into the relevant systems (as required) accurately..

Job Requirements:

At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS
Fresh Degree holders are welcome to apply as training is provided.
Strong customer service mindset with good communication and excellent problem solving skills.
Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
Earliest shift start at 6am, latest shift end by 3am
9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break)
5.5 days per week (Mon-Fri 8.5 hours & Sat 5 hours, 2 off day maybe split)
1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Interview Process:
Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

Remuneration Package: