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IT Helpdesk Support ( US Market)

RM 4,300 - RM 4,500 / Per Mon

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Position: (IT Helpdesk Support/ IT Support level 2) (US Market)

Location: Shah Alam

Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm – 6 am)

Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)

Job Responsibilities:

  • Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
  • Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • As a subject matter expert, author and tech edit knowledge articles available to internal and external users
  • Identify issues and log defects for software improvements
  • Work in other technical areas of software support as customer and business needs require

Job Requirements:

  • Bachelors in Computer Science, Computer Networking,
  • Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
  • Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
  • Background working as Server Administrator, Network Administrator will be an advantage.
  • Experienced in Networking, web servers, web certificates or proxies.
  • Background in software support or technical customer service with direct end user contact
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system

Job Type: Contract
Contract length: 24 months

Pay: RM4,300.00 - RM4,500.00 per month

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 1 year (Preferred)