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  4. Click Websites.
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  1. Go to Settings.
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  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Services (no night shift)

RM 3,500 - RM 3,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Client Background: Leading insurer in Malaysia, where they have been privileged to do business since 1948. They offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet their customers’ protection and financial security needs at every life stage.

Industry: Finance service industry

Tenure: Permanent/ Contract

Responsibilities:

1. To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing

2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.

3. To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.

4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.

Requirements:

  • Demonstrated experience in customer service
  • Passion for excellence with respect to treating and caring for customers
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Possess a strong work ethic and team player mentality
  • Ability to handle and manage customer complaints
  • Has a pleasant, patient and friendly attitude
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: Up to RM3,500.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday

Application Question(s):

  • How many experiences in inbound call?
  • Are you consents to background check?
  • How long is your notice period?
  • Are you staying in KL area now?

Education:

  • STM/STPM (Required)
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