Technical Customer Service Specialist (Chat/Email/Call) | Camera industry

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces • Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards

What is your mission?
Reporting to the Team Leader, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client, a highly successful social media platform that have gained global popularity amongst billions of subscribers. In your role as Technical Product Specialist, you will resolve queries from enterprise users spanning across generic, technical and product related enquiries; while providing a successful customer service experience primarily via email/chat interactions; and outbound calls where required. Your key responsibilities include:

• Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
• Work on case volumes across email and chat channels
• Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Who are we looking for?
Min Diploma/ Degree in any discipline
Full professional proficiency (written and verbal) in English and in the added native language.
Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)
Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends.

Job Types: Full-time, Permanent

Pay: RM3,700.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• Are you able to work 24/7 rotational shift

Education:

• STM/STPM (Required)

Experience:

• Technical Support: 1 year (Preferred)

Language:

• English (Required)
• Mandarin (Preferred)