Customer Support / Customer Service Executive - Mandarin Speaker (Puchong)

About The Company:

Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools.

Job Description: As a Customer Service at the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the innovative trading education platform.

Responsibilities:

• Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
• Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
• Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention.
• Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed.
• Student Guidance: Guide students in developing the correct trading mindset.

Job Requirements:

• Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin.
• Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
• Education: Fresh graduates are encouraged to apply.
• Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
• Learning Mindset: Eager to learn new technologies that enhance work efficiency.
• Problem-Solving: Excellent problem-solving skills and attention to detail.
• Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
• Trading Experience: Beneficial but not mandatory.

Job Type: Full-time

Schedule:

• Rotational shift
• Weekend jobs

Language:

• Mandarin (Required)
• Bahasa (Preferred)
• English (Preferred)