MEP Account Delivery Management

Role and Responsibilities

• Recognized as the customer focal point of all aspects of project delivery and ongoing daily service
  operations. Be responsible for the delivery of all operatonal services to the customer according
  to Service Level Agreement and ensuring that delivery costs are as agreed. Manages a virtual
  delivery team and ensures customer satisfaction through the efficient and effective delivery of
  contracted services.
• Be a trust advisor to customer on behalf of GDS, build up customer relation in a professional and
  integrity base.
• Service scope includes Data Center Hosting Services, Network Services, Cloud Managed Services,
  IT Managed Services, Disaster Recovery Services, the life cycle will cover project delivery,
  transition and ongoing service phase. Major responsibilities are: project me management,
  quality management, cost management, ongoing SLA management and customer satisfaction
  result.
• Responsible for customer interface communication in terms of project delivery and ongoing
  service operation phase, coordinate internal resource according to company standard and
  customer. Responsible for driving Data Center construction and customization project from end-to-end with
  sales/presales, design, construction& Testing & Commission team, including project schedule,
  quality, cost and risk management, escalate all issues to senior management team and close
  project to ensure customer acceptance.
• Responsible for SLA and customer satisfaction during ongoing operation phase, coordinate DC
  Operation, Network and IT service team for continuous service improvement and risk migration.
  Responsible for internal process fulfillment (procurement/audit/ITIL related/project related).
• Be an excellent team player to work with internal team to ensure customer contract execution
  and customer satisfaction result.

Requirement:

• Possess Bachelor Degree Major in Mechanical, Electrical or related
• More than 5 work experience in DC industry/MEP Consultancy/Construction industry
• Has excellent customer interface experience, good communication and coordination skill, good
  written skill to draft report
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship
  issues.
• An adept conflict mediator and a trustworthy client.
  ( Fresh Graduates with MEP degree are welcome to apply )