T
Duty Manager
- Full Time, onsite
- Tamara Concierge Sdn Bhd
- Kuala Lumpur Front Office & Guest Services (Hospitality & Tourism) Full time RM 2, Malaysia
Salary undisclosed
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- Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
- Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, and method of payment secured.
- Handle complaints promptly and efficiently, taking the necessary action and follow-up, where appropriate.
- Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, Security and Accounts.
- Ensure that the Room Divisions Manager is kept aware and up to date of operational issues.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
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