Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Call Center Team Lead

Salary undisclosed

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JobStreet
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Primary Responsibilities:

  • Supervise a team of customer service agents, ensuring they meet performance targets, including customer satisfaction, call handling time, and resolution rates.
  • Monitor real-time performance metrics and provide immediate support and guidance to team members.
  • Conduct regular coaching and feedback sessions to help team members develop their skills and improve performance.
  • Handle escalated customer issues and ensure prompt and satisfactory resolution.
  • Create shift schedules, ensuring adequate coverage to meet customer demand.
  • Collaborate with the Quality Assurance (QA) and Training teams to identify training needs and performance improvement areas.
  • Foster a positive team environment by promoting open communication, team collaboration, and employee engagement.
  • Lead team meetings to share updates, best practices, and address any issues or concerns.
  • Track and report team performance metrics to management, offering insights and recommendations for improvement.
  • Stay updated on company products, services, policies, and procedures to provide accurate information to agents.
  • Assist in hiring and onboarding new team members as needed.
  • Ensure compliance with company standards, policies, and procedures across the team

Required Knowledge & Skills and/or Related Experience:

  • Leadership: Proven leadership skills with the ability to motivate, coach, and develop team members.
  • Communication: Excellent verbal and written communication skills to effectively interact with both team members and customers.
  • Problem-Solving: Strong conflict resolution and decision-making abilities to manage escalated issues.
  • Performance Management: Experience in monitoring and improving key performance indicators (KPIs), including customer satisfaction and service quality.
  • Multitasking: Ability to manage multiple priorities and support a fast-paced call center environment.
  • Technical Proficiency: Familiar with call center software, CRM tools, and performance reporting systems.
  • Adaptability: Able to lead teams through change and adapt to evolving business needs.
  • Able to work odd hours/weekend/public holiday occasionally.
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