HR_Contact Centre Tier 1

- Read, understand and ANALYZE client process as per the business rules.
- Execute the process accurately and timely as a hands-on processor.
- Good Communication and must have customer/candidate facing experience & experience of using telephony to speak with clients
- Escalate issues and seek advice when faced with complex issues/problems.
- must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
- Always demonstrate the highest level of customer service.
- Pay close attention to detail and follow through to resolve any outstanding issues.
- Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
- ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and quickly in accordance with the appropriate User Guides.
- understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & Benefits Administration
- follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
- Participate in Team building activities.

Skills & Experience Required :
-Bachelor's degree required

1) Establish and operate a Global Business Services Centre rendering in:
i. IT outsourcing
* Software Development
* Business Applications
* Testing and Quality Assurance
(2) Provision of implementation, maintenance and technical services related to the above mentioned solutions and services.