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Job Responsibilities
1) Product Strategy Development: Develop and execute the product roadmap for payments on both online and offline, aligned with the company’s strategic goals and market trends. Identify opportunities for growth and improvement in our payment products based on market research, competitive analysis, and customer feedback. Lead in Go-To-Market (GTM) planning and execution on payment initiatives in ensuring planned results met as per business objective.
2) Product Lifecycle Management: Manage the entire product lifecycle from concept to launch and beyond, ensuring timely delivery and successful adoption. Define product requirements and specifications, and prioritize features based on business value and customer impact.
3) Cross-functional Collaboration: Work closely with engineering, design, marketing, sales, and customer support teams to ensure alignment on product goals and successful product launches. Work proactively and leverage with external partners, and upstream payment processors/acquirers, and vendors to ensure excellent service delivery and processing within SLA to merchants and clients. Champion the needs of the payments product internally and externally, fostering a culture of collaboration and customer focus.
4) Regulatory Compliance: Stay informed about regulatory requirements and industry standards related to payments (e.g., PCI-DSS, PDPA), ensuring our products are compliant and secure. Work with legal and compliance teams to navigate regulatory challenges and maintain adherence to standards.
5) Market Analysis and Customer Insights: Conduct market research and competitive analysis to understand industry trends and customer needs in the payments space. Gather and analyse customer feedback and usage data to iterate on existing products and identify opportunities for improvement.
6) Performance Tracking and Optimization: Define key metrics for success and track product performance against these metrics. Use data-driven insights to optimize payment products and drive continuous improvement.
Qualifications:
• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
• Proven 3 to 5 years of experience as a Product owner role in the payments industry, with a deep understanding of payment processing technologies, including card payments, digital wallets, etc.
• Strong analytical skills with the ability to gather and interpret data, and make data-driven decisions.
• Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders from both internal teams and external partners.
• Experience working in Agile development methodologies, JIRA tool, and managing cross-functional teams.
• Familiarity with regulatory requirements and compliance standards related to payments (e.g., PCI-DSS) is a plus.
Green Packet Academy is a wholly-owned subsidiary of Green Packet Berhad. Established in April 2021, we focus on digital talent development for future of work, where we strive to upskill and reskill Malaysians with industry relevant trainings and learning solutions to remain competitive in the digital economy.
At Green Packet Academy, we care about individual’s growth. Be it for personal goals, aspired leaders, employees and entrepreneurs, each learner will experience enhanced learning and growth experience through our learning eco-system which aims to provide a real and lasting impact.
Our main goal is to develop high-performing employees and high-performing organizations. A combination of more than 40 years of working experience in digital talent space at both national and corporate level, our team is set to thrive the digital talent development through an intelligent and interactive Learning Experience Platform (LXP).
Join our future skill programs to transform yourself or your talents into digital talents!
