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Customer Ops

  • Full Time, onsite
  • HELIUS TECHNOLOGIES SDN. BHD.
  • Kuala Lumpur Client & Sales Administration (Administration & Office Support) Contract/Temp, Malaysia
Salary undisclosed

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Description

- Order Fulfilment (Process customer orders)
- Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
- Assist Supply with inventory management
- Billing / Invoicing / Letter of Credit Vetting
- Managing customer queries
- Issue invoice and send invoice to customer
- Follow up customer for invoice payment
- Sending Customer Survey (Feedback & Complaints, Satisfaction)
- Manage customer Records, customer Master Data, Manual Pricing update
- Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
- Month end closing activities

Skills & Experience Required :
- SAP / ERP experience added as advantage
- Sales Order Management / Supply Chain Operations experience
- Adaptable, analytical, agile in learning and results oriented

Company

1) Establish and operate a Global Business Services Centre rendering in:
i. IT outsourcing
* Software Development
* Business Applications
* Testing and Quality Assurance
(2) Provision of implementation, maintenance and technical services related to the above mentioned solutions and services.