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KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Support sales activities and assist customers through various sales channels
- Manage social media postings and promptly respond to customer inquiries
- Present, promote, and sell products/services with compelling arguments to both existing and prospective customers
- Build and maintain positive business and customer relationships
- Proactively reach out to customer leads via cold calling
- Resolve customer problems and complaints efficiently to ensure maximum satisfaction
- Meet and exceed sales targets and outcomes within the designated timeline
- Collaborate with team members and other departments to coordinate sales efforts
- Analyze market potential, track sales, and prepare status reports
- Provide management with reports on customer needs, problems, interests, competitive activities, and opportunities for new products and services
- Willingness to work extra shifts when needed
QUALIFICATION AND REQUIREMENTS
- Minimum of SPM, Diploma, or Advanced/Higher/Graduate Diploma in any field
- At least 1 year of relevant working experience in the field
- Customer service experience is a plus
- Fluent in English and Bahasa Malaysia, both spoken and written; additional languages are a bonus
- Confident in client correspondence over the phone
- Proficient with Microsoft Office applications
WHY JOIN US
- Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
- Rest easy with our group term life coverage, providing you with security and assurance.
Stay energized with meal allowances that keep you fueled throughout the day.
- An in-house futsal court, badminton court, plus a gym for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
WHO ARE WE
Commerce Dot Com Sdn Bhd (CDC), is an e-commerce service provider incorporated on 21 June 1999. The company has a paid-up capital of RM40,000,001. The government through the Ministry of Finance owns one golden share in the company. It was initially a joint venture between a Malaysian investment holding company, Puncak Semangat Sdn Bhd and a Japanese IT consulting services company, NTT Data Corporation.
What We Do
CDC, through the implementation of ePerolehan has tremendously transformed the public procurement landscape in Malaysia and benefited both the Government and businesses in many ways.
CDC acted as a catalyst for nation building in the country. The implementation of ePerolehan was the driving force of e-commerce in Malaysia. ePerolehan has led to human capital development and technology advancement. ePerolehan also contributed to the development of the small and medium enterprises (SMEs).
Vision
Advancing nations through efficient public eProcurement solutions.
Mission
To continuously provide innovative solutions through service excellence in product, implementation and operations.
