Hotel Front Office Manager 酒店前堂經理 (Based in Macau)

Our client, a prestigious hotel in Macau, is seeking a dedicated Front Office Manager to join their team.

• Accommodation for non-locals
• Annual performance bonus, medical insurance
• AL: 12 to 14 days, PH: 16 days

Responsibilities:

• Report directly to the hotel’s senior management and oversee the Front Office department, including employee training and development, etc.
• Improve front desk operations, streamline accounting procedures, and enhance customer information management.
• Maintain guest relations by effectively addressing feedback and complaints to maximize customer satisfaction.
• Handle various emergency incidents as they arise.
• Perform additional tasks as assigned by management.

Requirements:

• Bachelor’s degree or higher in Hotel Management.
• A minimum of 3 years of experience in Front Office operations, with a strong knowledge of the Opera system preferred.
• Fluently in Cantonese, Mandarin, and English.
• Excellent communication skills, capable of managing complaints and resolving issues independently while working under pressure.
• Strong collaboration and coordination skills with relevant departments.
• Candidate with less experiences will be considered as Assistant Front Office Manager.

職責：

• 直接向酒店高層管理報告，負責前台部門的管理，包括員工培訓和發展等。
• 改進前台運作，簡化會計流程，提升客戶信息管理。
• 透過有效處理反饋和投訴來維護客戶關係，以最大化客戶滿意度。
• 處理各種緊急事件。
• 執行管理層指派的其他任務。

要求：

• 酒店管理相關專科以上學位。
• 至少3年的前台運作經驗，熟悉Opera系統者優先考慮。
• 流利的廣東話、普通話和英語。
• 優秀的溝通能力，能夠獨立管理投訴和解決問題，並能在壓力下工作。
• 與相關部門具備良好的協作和協調能力。
• 經驗較少的候選人可考慮擔任酒店前堂副經理。