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Internship in IT Support

  • Internship, onsite
  • Livein Sdn. Bhd.
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time, Malaysia
Salary undisclosed

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Job Summary:

We are seeking a motivated IT Support Intern to join our dynamic IT team. As an intern, you will gain hands-on experience by providing end-user support, attending to IT tickets, writing knowledge articles and ensuring timely resolution of issues. This role offers a blend of remote and on-site support opportunities, allowing you to develop technical skills in various environments.

Key Responsibilities:

  • End-User Support: Provide technical assistance to end-users by resolving issues related to access issues, password and MFA setup, Microsoft Products, Windows OS, laptop and printer setup.
  • Ticket Management: Attend to IT support tickets through Jira Service Management, diagnose issues, and lead to resolution.
  • Documentation: Write and maintain knowledge articles to help improve the efficiency and effectiveness of the support process.
  • Remote and On-Site Support: Offer support both remotely and on-site as required, ensuring minimal disruption to end-user productivity.
  • Hardware Support: Troubleshoot and repair laptop hardware issues, including memory upgrades, hard drive replacements, and other hardware-related tasks.
  • Printer Setup and Configuration: Assist in the installation and configuration of printers, ensuring they are fully operational for end-users.
  • Learning Opportunity: Gain exposure to Microsoft 365 administration, enhancing your understanding of identity and access management.

What We Offer:

  • Hands-on experience in IT support.
  • Exposure to both remote and on-site technical environments.
  • Opportunity to learn about Microsoft Entra and other enterprise-level tools.
  • Mentorship from experienced IT professionals.
  • A collaborative and supportive work environment.

Requirements

  • Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of Windows OS and computer hardware.
  • Strong problem-solving skills with the ability to troubleshoot technical issues.
  • Excellent communication skills and the ability to work well in a team.
  • Eagerness to learn and adapt to new technologies.