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Bartender/Sommelier

  • Full Time, onsite
  • Feast Dining Group Sdn Bhd
  • Kuala Lumpur City Centre, Malaysia
Salary undisclosed

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Mixology Basics

Understanding Beverage and sales program

  • Manage and optimize the beverage program, ensuring a well-curated selection of wines and other beverages that align with customer preferences and sales goals.
  • Analyse beverage sales trends and customer feedback to enhance the beverage offerings and drive sales.
  • Collaborate with the management team to develop and implement sales strategies, promotions, and special events focused on increasing beverage sales.

Menu Pairing Collaboration:

  • Work closely with the service teams to design and refine wine pairings that elevate the overall dining experience, considering both classic pairings and innovative combinations.
  • Ability to work collaboratively with the service teams to create memorable dining experiences through thoughtful beverage pairings.

Operations

  • Bar Setup: Set up the bar efficiently, including stocking, organizing tools, and maintaining cleanliness.
  • Glassware Knowledge: Knowledge on various glass types and their appropriate uses.
  • Bar Tools: Understood the purpose and usage of shakers, jiggers, strainers, muddlers, etc.
  • Handling Ingredients: Understood way to handle perishables, garnishes, and their storage.

Customer Service Program

  • Communication Skills: Emphasize the importance of clear communication, active listening, and dealing with diverse customers.
  • Handling Difficult Situations: Managing conflicts, intoxicated customers, and maintaining a professional attitude.

Legal and Safety Aspects

  • Alcohol Laws: Cover local and national laws regarding alcohol service, age limits, and responsibilities.
  • Safety Measures: Train on responsible serving practices, recognizing signs of intoxication, and preventing overconsumption.

Practical Training

  • Role Play: Simulate different scenarios to practice mixing drinks, handling customers, and dealing with challenging situations.
  • On-the-Job Training: Provide opportunities for apprenticeship or shadowing experienced bartenders in real bar environments.

Menu Development

  • Create and modify drink menus, considering trends, customer preferences, and profitability.

Assessments and Certification

  • Tests and Evaluations: Conduct regular assessments to gauge knowledge retention and practical skills.
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