FrontDesk Receptionist

A receptionist in a chiropractic clinic plays a crucial role in ensuring smooth operations and providing excellent patient care. The job scope includes a variety of tasks that can be categorized into administrative, customer service, and clinic-specific duties. Here's an overview of the typical responsibilities:

Administrative Duties
Scheduling Appointments:

Manage the clinic's appointment calendar.
Schedule, reschedule, and confirm patient appointments.
Coordinate with chiropractors and other staff to avoid conflicts.
Patient Records Management:

Maintain and update patient files and records.
Ensure accuracy and confidentiality of patient information.
Handle electronic health records (EHR) and paper records.
Billing and Payments:

Process payments from patients.
Handle insurance claims and verify patient insurance details.
Manage billing inquiries and follow up on unpaid bills.
Communication:

Answer phone calls and emails.
Communicate effectively with patients, chiropractors, and other staff.
Relay messages and information accurately.
Customer Service Duties
Greeting and Assisting Patients:

Welcome patients as they arrive at the clinic.
Provide information about services and answer general questions.
Assist patients with paperwork and check-in procedures.
Patient Support:

Address patient concerns and complaints promptly.
Provide excellent customer service to ensure a positive patient experience.
Guide new patients through the clinic’s processes and procedures.
Patient Follow-up:

Make follow-up calls to check on patient progress.
Remind patients of upcoming appointments.
Gather patient feedback to improve services.
Clinic-Specific Duties
Coordination with Chiropractors:

Ensure chiropractors' schedules are managed efficiently.
Assist with the preparation of treatment rooms.
Coordinate patient flow to minimize waiting times.
Office Management:

Order and maintain office and medical supplies.
Ensure the reception area is clean and welcoming.
Assist with general office tasks such as faxing, copying, and filing.
Technical Support:

Operate and troubleshoot office equipment such as computers, phones, and printers.
Use clinic management software for scheduling and records.
Skills and Qualifications
Communication Skills: Clear and effective verbal and written communication.
Organizational Skills: Ability to multitask and manage time efficiently.
Customer Service: Strong interpersonal skills and a friendly, professional demeanor.
Technical Proficiency: Familiarity with office software and EHR systems.
Attention to Detail: Accurate record-keeping and attention to detail.
Confidentiality: Understanding of patient privacy laws and maintaining confidentiality.
A receptionist in a chiropractic clinic must be adaptable, personable, and detail-oriented, as they are often the first point of contact for patients and play a key role in the clinic's operations.

We are a company that runs Chiropractic Clinic in Ipoh and Penang