TEAM LEAD

1. Overseeing Invoicing Processes
Supervise the creation, verification, and distribution of invoices to clients or customers.
Ensure that invoices are accurate, properly formatted, and compliant with company policies.
Address discrepancies or errors in invoices before they are sent out.

2. Team Leadership and Management
Lead a team of invoicing coordinators or clerks, providing guidance and support.
Train and mentor team members, ensuring they follow best practices and company procedures.
Allocate tasks and monitor the team’s performance to meet deadlines.

3. Ensuring Timely Invoicing
Oversee the scheduling and timely delivery of invoices to customers.
Coordinate with sales, project, or service teams to ensure all billable items are included in the invoice.
Implement tracking systems to ensure no delays or missed invoices.

4. Invoice Verification and Approval
Review and approve invoices before they are sent to customers.
Verify that billing information aligns with customer contracts, purchase orders, and service agreements.
Ensure accurate calculations, including discounts, taxes, and fees.

5. Managing Invoicing Systems
Oversee the invoicing software or systems used by the company.
Ensure systems are updated and functioning efficiently.
Troubleshoot and resolve issues related to invoicing systems.

6. Communication with Clients
Respond to client inquiries or concerns regarding invoices, ensuring any issues are resolved quickly.
Address billing disputes, working closely with the finance or sales teams to rectify errors.
Maintain strong relationships with clients by providing excellent service related to invoicing.

7. Collaboration with Other Departments
Coordinate with the finance department to ensure smooth accounts receivable operations.
Collaborate with the sales, customer service, and operations teams to verify that invoicing aligns with customer agreements.
Work with project management teams to ensure that all billable work is properly captured.

8. Reporting and Analysis
Prepare and present reports on invoicing metrics, such as the number of invoices processed, outstanding payments, and aging receivables.
Track and analyze billing trends to identify areas for improvement.
Provide data to senior management to help with financial planning and forecasting.

9. Ensuring Compliance
Ensure that invoicing processes comply with company policies and regulatory requirements.
Regularly audit invoices to check for accuracy and adherence to standards.
Implement safeguards to prevent billing fraud or errors.

10. Process Improvement
Continuously evaluate and improve the invoicing process to increase efficiency and reduce errors.
Suggest and implement new technologies or methods to streamline the invoicing workflow.
Ensure processes are scalable as the company grows.

11. Payment Tracking and Collections Support
Monitor outstanding invoices and ensure follow-up on unpaid accounts.
Assist the accounts receivable team with payment collections and resolving overdue invoices.
Work with customers to negotiate payment terms if necessary.

12. Customer Relationship Management
Ensure that invoicing practices support positive client relationships.
Maintain clear communication with customers regarding billing issues or special payment arrangements.

Key Skills for an Invoicing Coordinator Lead:
Result oriented
Tech savvy (Digitalise fucntion and management skills)
Strong organizational and leadership abilities
High attention to detail and accuracy in financial transactions
Knowledge of invoicing systems and software
Excellent communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines
Analytical thinking and problem-solving skills

Business modal: Wholesaler & retailer
Activities: Distributor for raw material in baking ingredients, chilled and frozen food industries and HORECA

Vision
Aspire to be Malaysia No.1 top preferred Wholesaler of Baking and Food Ingredients by 2030.

Mission
We provide our customers with a One Stop Baking Solution under one roof, serving quality products and good services at affordable prices. Simultaneously, by strengthening our financial portfolio and developing good career prospects to all our employees.

Goal
Expand market reach: Establish a stronger presence both nationwide and overseas by extending distribution network & collaborating with local partner to reach customers in every region of Malaysia & beyond.