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Executive Patient Solutions
- Full Time, onsite
- DiethelmKellerSiberHegner - DKSH Holding Ltd
- Kuala Lumpur Medical Administration (Healthcare & Medical) Full time, Malaysia
Salary undisclosed
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- To deliver excellent patient support that follow the DKSH protocols and program materials.
- Provide patient and/or caregiver support via telephone and other support channels (inbound/outbound) to address patient questions and concerns about their disease, prescribed medication, psychosocial and family concerns, communications with their healthcare provider, care partners, etc.
- Identify and mitigate patient’s perceived barriers to therapy initiation and compliance through a customer care plan.
- Document and maintain records of telephone interactions via electronic records.
- Utilise motivational interviewing and cognitive behavioural therapy techniques to promote positive patient outcomes.
- Coordinate and promote multichannel support materials based customized support plan discussed during phone interactions.
- Participate in quality monitoring process where calls and electronic records are reviewed to ensure patient received the highest quality support possible.
- Protect confidential patient health information in accordance with associated regulatory bodies.
- Excellent communication in English & Bahasa Malaysia, ability to communicate in Mandarin will be added advantage.
- Enjoy developing an ongoing working relationship with patients throughout their treatment to ensure medication adherence.
- Willing to travel as and when required
- Bachelor degree in any nursing or equivalent
- Minimum one year of experience in supporting patients and caregivers in a clinical setting.
Why It’s Great to Work at DKSH
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