Senior Specialist, People and Culture

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video https://bit.ly/3KOHSEI and we would like YOU to Join us!

foodpanda’s Central Operations is looking for a Senior Specialist, People and Culture (IC2)

SENIORITY LEVEL : Experienced

FUNCTION : People Operations

LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia

REPORTS to : Lead, Learning and Development

ROLE POSITIONING AND OBJECTIVES

The Senior Specialist, People and Culture (IC2) will be part of the People Team that owns internal communications, change management, employee happiness & well-being and engagement. A successful individual will be able to think about the organisation & its people in all angles by embodying our culture, our values & our principles.

Engaged employees are better performers and improve company retention, so this role will have an enormous impact on the team.

WHAT YOU WILL OWN:

1. Internal Communication & Change Management

• Create, customise and cater communications & change management according to seniority of employees, content of work and ultimate goal
• Good understanding of organisational impact as well as stakeholder management.
• In this role, you are a communications guru, and will often be roped in to support and work closely with senior leadership team and/or the People Team on communicating change and or new policies

2. Employee Happiness & Wellbeing

• With Mental Health as a growing need in any organisation scope, you will own this topic by developing & maintaining a framework that caters to all seniority and backgrounds.
• You own the employee happiness survey and provide constructive feedback & solutions by leveraging on data and insights gathered.

3. Develop, Manage And Implement Engagement & Company events (that are aligned with the business and our eNPS survey) as well as the overall onboarding/off-boarding experience

• You are able to work independently and/or with a team to source the right vendor for the above initiatives
• You are able to budget the event and while thinking of return on investment by ensuring a high participation rate & employee happiness.
• You are able to communicate, market & brand effectively.

4. Own department level engagements, town hall, events, etc. as part of the overall Employee Happiness initiative

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

• Bachelor’s degree (Psychology, Business, Communications, etc.) or relevant experience.
• 2 to 3 years experience in Employee Happiness & Wellbeing AND Internal Communications.
• Project management experience and/or certification.
• Excellent Communication skills, with capabilities of writing and drafting Comms in English.
• You have intermediate knowledge and experience using Microsoft Excel, PowerPoint & Word.