Onboarding Specialist / Customer Service - Cantonese Speaker
- Full Time, onsite
- Teleperformance Malaysia Sdn Bhd
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed
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Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Job Responsibilities
- Onboard customers from the moment they sign-up until their first transaction. Help them go through sign up, account verification, account setup, explain how client works, and pitch how it can add value to their business.
- Make their onboarding experience delightful and be a touchpoint with a for them
- Be the voice of the customer internally, and lead cross-functional projects to rally all teams around improvements for client to serve them better. Work closely with relevant internal stakeholders (kyc, compliance, product, marketing, etc) to facilitate onboarding customers.
- Own the early-lifecycle engagement metrics for startup customers: conversion, engagement, customer NPS, etc.
- Design onboarding experiences together with the team, from ideation to execution.
- Think of ways to automate onboarding processes, without sacrificing customer experience
Job Qualifications:
- Bachelor’s degree or Diploma in any discipline
- Fluency in written and spoken English, Mandarin and Cantonese
- At least 1 year working experiences in onboarding, customer success or a similar role
- Rotational shift between Monday to Sunday (9am to 6pm)
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