Epicareer Might not Working Properly
Learn More

Director of Accounts Management

Salary undisclosed

Apply on


Original
Simplified
It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview

The Director of Account Management is responsible for overseeing and leading the account management team to drive customer retention, satisfaction, and growth. This individual will develop strategic initiatives to enhance client relationships, improve service offerings, and ensure the achievement of revenue goals. The Director will work closely with sales, marketing, and product development teams to align strategies and deliver exceptional value to clients.

Key Responsibilities

  • Team Leadership:
    • Lead, mentor, and develop a high-performing account management team.
    • Set clear objectives and performance expectations, providing regular feedback and conducting performance reviews.
    • Foster a collaborative and customer-centric culture within the team.
  • Client Relationship Management:
    • Build and maintain strong relationships with key clients, acting as a senior point of contact for high-priority accounts.
    • Develop and execute strategies to improve client satisfaction and retention rates.
    • Identify opportunities for account growth and upselling, working with clients to meet their evolving needs.
  • Strategic Planning and Execution:
    • Collaborate with the sales team to align account management strategies with broader business objectives.
    • Analyze market trends and client feedback to guide product development and service improvements.
    • Drive the development and implementation of client success programs that increase long-term customer loyalty.
  • Financial Accountability:
    • Manage account portfolios to meet revenue and profitability targets.
    • Monitor client contracts, renewals, and negotiations to ensure the achievement of financial goals.
    • Provide accurate forecasting and reporting on account performance and team metrics.
  • Cross-Functional Collaboration:
    • Partner with marketing, product development, and operations to ensure seamless delivery of products and services.
    • Act as the voice of the customer within the organization, advocating for improvements that benefit clients.
Qualifications

  • Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
  • Minimum of 7-10 years of experience in account management, customer success, or a similar client-facing role.
  • Proven experience managing a team and driving revenue growth through account management strategies.
  • Strong negotiation, communication, and relationship-building skills.
  • Demonstrated ability to lead cross-functional teams and manage complex client relationships.
  • Excellent analytical and problem-solving abilities, with experience using CRM systems and data analytics tools.

Preferred Skills

  • Experience in the packaging industry or manufacturing sector is a plus.
  • Familiarity with project management tools and processes.
  • Ability to think strategically while managing the day-to-day operational needs of the account management team.