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Jobs or company...

Lead, Database Administrator (IT Infrastructure Operations)

Salary undisclosed

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Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking a professional to join our team as Lead, Database Administrator (IT Infrastructure Operations).

The Role:

  • Provide advanced technical support (Level 3) on the Database platforms, maintain the operations and management for Oracle (Primary), MS SQL (Primary), MySQL (Secondary) and DB2 (Secondary) databases
  • Supervise a diverse team of skilled Database administrator professionals in a fast-paced enterprise environment
  • Provide work guidance and mentoring to subordinates and junior resources
  • Technical SME assessment, migration or upgrade of Oracle, MS SQL, MySQL and DB2 databases
  • Ensure Database administrators adhere to Great Eastern service request, incident, change, release and patch management process
  • Ensure Database administrators members attend to major and critical Wintel alerts from Broadcom CA Unified Infrastructure Management monitoring platform
  • Ensure day to day operations of Database maintenance, patching, hardening and service requests
  • Participate in Priority 1 and 2 Incidents by directing Database administrators to perform recovery of Database related issues
  • Participate and oversee Database maintenance, health check and server troubleshooting activities
  • Prepare work schedules to include daily support schedules, holiday work schedules, on-call rotations and 24/7 standby support engineer duty roster to ensure adequate coverage at all times
  • Prepare Incident Root Cause Analysis report for the Priority 1 and 2 critical incidents relating to Database platform
  • Monitor the groups Manage Engine SDP (Service Desk plus) ticket queue to ensure all service request tickets are assigned to Database administrators and resolved within established SLAs
  • Ensure proper planning and execution of GE Disaster Recovery support and Database maintenance activities
  • Prepare and submit required weekly and monthly reports regarding Oracle Exadata / ExaCC capacity, issues and risks
  • Perform annual performance reviews for downline staffs based agreed KPIs
  • Attend to regulatory and internal audit requirements (audit artefacts preparation) and work towards remediating audit findings relating to Database platform
  • Recommend and propose process improvement to improve team productivity and efficiency
  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
  • Highlights any potential concerns /risks and proactively shares best risk management practices
  • Other responsibilities entailed

The Person:

  • Tertiary qualification in Information Technology or any equivalent qualifications
  • At least 7 years of Oracle and Microsoft database administration experience
  • Possess Oracle Certified Professional (OCP) preferably
  • High level of integrity, takes accountability of work and good attitude over teamwork
  • Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: Cyberjaya

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

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