GMNC Senior Director

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Direct and manage the entire Country GMNC’s customer accounts acquisition & maintenance, and revenue & profitability performance

Margins/Profitability Assurance

• Participate in and contribute to the Country’s Strategic Planning Process, consolidating and taking into account inputs from Country, Area, Regional and Global networks
• Formulate and implement country tactics in relation to pricing, competition, account acquisition / expansion and profitability by Industry Segment
• Plan, organise, direct and lead the GMNC teams in achieving agreed revenue and profitability targets
• Facilitate, sponsor and support cross functional projects and initiatives to ensure sales plans and targets are effectively executed
• Track trends and developments in the operating environment to maintain, defend and enhance business growth and continued profitability
  
  
  

Margins/Profitability Assurance

• Establish, lead and maintain pricing reviews that ensure improving margins from designated accounts
• Adhere to regional standards on profit margins and discount guidelines
• Ensure all customer agreements are cost sensitive and appropriate tariff guidelines adhered to
  
  
  

Planning, Reporting and Performance Management

• Review, analyse, plan, secure and deploy resources necessary to achieve targeted revenues and profitability
• Collate, plan, prepare and present annual business plan and monthly rolling forecasts/re-forecasts
• Establish and implement corrective actions/plans to rectify shortfalls/shortcomings
• Prepare and present timely and accurate performance reports with necessary commentaries
  
  
  

CSI and MNC Customers

• Undertake country leadership role in top level account sales initiatives
• Undertake responsibility for resolving customer issues, ensuring the customer account manager has a clear understanding of the customer’s expectations and requirements
  
  
  

Country GMNC Teams

• Provide leadership and directions to the teams to enable achievement of agreed revenue, profitability and other performance targets
  
  
  

People Management

• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Identify training needs and career development opportunities to drive a high performance team
• Develop KPIs with team members and monitor individual performance
  
  
  

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires Bachelor of Degree in related discipline and or 6 years of working experience. Familiarity with International Express/Air Transportation industry will be an added advantange
• 10 years’ relevant experience with 4 years in managerial role, preferably in logistics / transportation industry or multinational companies
• OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
• Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!