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Customer Service Outreach

RM 2,000 - RM 2,600 / Per Mon

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Reports To: General Manager (Business Operations)

Job Summary:

The Customer Service Outreach Executive is responsible for proactively reaching out to potential and existing customers to provide updates, gather feedback, and ensure their needs are met. This role involves building and maintaining strong customer relationships, supporting the sales team, and focusing on finding new customers and doing outreaches. This role is primarily office-based but involves significant proactive customer engagement.

Key Responsibilities:

Customer Outreach:

Proactively reach out to potential and existing customers to provide updates, gather feedback, and ensure their needs are met.

Identify and engage with potential new customers through various channels (phone, email, social media).

Build and maintain strong relationships with customers, understanding their business needs and preferences.

Sales Support:

Assist the sales team with customer inquiries related to products, pricing, and availability.

Provide support during sales presentations and client meetings.

Schedule appointments for the sales team to conduct product demos and presentations.

Customer Relationship Management:

Conduct regular follow-ups to ensure customer satisfaction and retention.

Manage and resolve customer complaints and issues efficiently, escalating to the appropriate departments when necessary.

Market Research and Expansion:

Gather market insights to identify new opportunities for growth.

Explore untapped markets and sectors where your products could be introduced.

Administrative Tasks:

Maintain accurate records of customer interactions, inquiries, complaints, and resolutions.

Prepare regular reports on customer service activities, highlighting key metrics and areas for improvement.

Additional Responsibilities:

The above list of responsibilities is not exhaustive and may be supplemented as necessary to meet the needs of the business.

The Customer Service Executive may be required to take on additional tasks and projects as directed by the General Manager.

Qualifications:

Education: Bachelor’s degree in Business, Communications, or a related field.

Experience: Minimum of 2-3 years of experience in customer service roles, preferably within the food manufacturing industry.

Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, proficiency in CRM software and MS Office.

Job Type: Full-time

Pay: RM2,000.00 - RM2,600.00 per month

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 75% (Preferred)

Expected Start Date: 10/14/2024