Client Services Analyst (Labuan)
- Full Time, onsite
- ITA Asia Limited
- Labuan Client Services (Banking & Financial Services) Full time, Malaysia
Salary undisclosed
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Job Description:
- Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools
- To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application
- Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
- Evaluate all products by assessing the risks according to company guidelines and regulations
- To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review
- Liaise with Regulatory Compliance Officer for advice and other business units for information where required
- Advise clients on the progress of their applications/requests
- Follow up the request on rider added from existing clients
- To perform any incoming changes request
- Apply or adapt knowledge (obtained from training) to the task at hand
- Assist general inquiries from client or broker via phone or written in a professional and courteous manner
- Perform other responsibilities and duties periodically assigned by supervisor/manager
Job Requirements:
- Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field qualifications
- Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution
- With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage
- Fresh graduated are encouraged to apply, training will be provided
- Computer literate, especially in Excel / Word
- Excellent command of written and spoken in English and Mandarin (華語)
- Essential typing skill in English and Mandarin (華語)
- Sense of responsibility and patience
- Demonstrate strong analytical skills, data literacy, and attention to detail
- Please note that this position is base in LABUAN
Job Info:
- Operations hours from Monday to Friday, 8.00am to 5.00pm.
- Free daily breakfast and luncheon.
- We offer attractive benefit perks to the successful candidates.
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