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Client Services Analyst (Labuan)

  • Full Time, onsite
  • ITA Asia Limited
  • Labuan Client Services (Banking & Financial Services) Full time, Malaysia
Salary undisclosed

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Job Description:

  • Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools
  • To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application
  • Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
  • Evaluate all products by assessing the risks according to company guidelines and regulations
  • To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review
  • Liaise with Regulatory Compliance Officer for advice and other business units for information where required
  • Advise clients on the progress of their applications/requests
  • Follow up the request on rider added from existing clients
  • To perform any incoming changes request
  • Apply or adapt knowledge (obtained from training) to the task at hand
  • Assist general inquiries from client or broker via phone or written in a professional and courteous manner
  • Perform other responsibilities and duties periodically assigned by supervisor/manager

Job Requirements:

  • Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field qualifications
  • Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution
  • With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage
  • Fresh graduated are encouraged to apply, training will be provided
  • Computer literate, especially in Excel / Word
  • Excellent command of written and spoken in English and Mandarin (華語)
  • Essential typing skill in English and Mandarin (華語)
  • Sense of responsibility and patience
  • Demonstrate strong analytical skills, data literacy, and attention to detail
  • Please note that this position is base in LABUAN

Job Info:

  • Operations hours from Monday to Friday, 8.00am to 5.00pm.
  • Free daily breakfast and luncheon.
  • We offer attractive benefit perks to the successful candidates.