Assistance Customer Service Manager (Shipping & Logistics)

We are seeking an experienced and dynamic Assistant Manager for Customer Service in Shipping & Logistics to play a key role in driving our company's accelerated growth plan. As a vital operational leader, you will be instrumental in ensuring the success of our ambitious goals.

What We Seek: We highly value individuals who exhibit exceptional leadership qualities, outstanding people skills, and a collaborative mindset. We believe in those who can be trusted to deliver results while exemplifying our core company values.

Role Overview: As an Assistant Manager in Customer Service for Shipping & Logistics, your key responsibilities include:

• Leading and managing a team of customer service executives to provide high-quality services and logistics solutions.
• Overseeing the preparation and verification of shipping documentation for ocean import/export shipments (e.g., Booking Confirmation, Bill of Lading, Packing Lists, Invoices, Insurance Documents).
• Coordinating with internal and external stakeholders to ensure timely and accurate deliveries, resolving any issues that arise.
• Developing and maintaining strong relationships with customers, suppliers, and overseas partners to ensure smooth operations.
• Driving continuous improvements in customer service processes to enhance efficiency and customer satisfaction.

Qualifications: We are looking for candidates who possess:

• Minimum of 3 years of experience in the shipping/logistics industry, with at least 1 year in a supervisory or managerial role.
• Excellent leadership, interpersonal, and communication skills.
• Proficiency in Microsoft Office and overall computer proficiency.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Ability to work independently while effectively leading a team.
• Strong time management skills and ability to thrive in a fast-paced environment.
• In-depth knowledge of international trade terms and shipping logistics.
• Familiarity with relevant shipping software and systems is a plus.

What We Offer: Successful candidates can anticipate significant personal and professional growth, with opportunities for rapid advancement to senior leadership roles in the thriving logistics industry.

Ready to Elevate Your Career? Click 'Apply Now' and take the next step toward an exciting leadership career with us!