Customer Relations Executive
Salary undisclosed
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- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Support Customer’s escalation and work with internal teams for a solution or recommendation.
- Manage In & Out-Bound calls.
- Assist with execution of Special Events and Promotions.
- Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
- Prepare letter of reply to customer on the critical cases.
- Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation.
- Perform all other adhoc duties as and when required.
Qualification
- Minimum 2 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
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