Operation Manager
- Full Time, onsite
- Goldlife Marketing Sdn Bhd
- Kuala Lumpur Office Management (Administration & Office Support) Full time RM 5, Malaysia
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Job Title: Operations Manager
Location: KL Eco City
Key Responsibilities:
Operational Oversight: Manage daily operational activities to ensure smooth and efficient processes. Oversee production, quality control, and distribution operations.
Team Leadership: Lead, mentor, and support a team of [number] staff members. Conduct performance reviews, provide training, and foster a collaborative and high-performance work environment.
Process Improvement: Identify opportunities for process improvements and implement strategies to enhance operational efficiency and effectiveness. Monitor and evaluate operational performance metrics.
Budget Management: Develop and manage operational budgets. Monitor expenses and ensure cost-effective operations while maintaining high-quality standards.
Strategic Planning: Collaborate with senior management to develop and implement strategic plans and objectives. Align operational activities with organizational goals and market demands.
Compliance and Safety: Ensure compliance with company policies, industry regulations, and safety standards. Conduct regular audits and implement corrective actions as necessary.
Retail Customer Service: Oversee customer service operations to ensure high levels of customer satisfaction. Address and resolve any operational issues or customer complaints promptly.
Reporting and Analysis: Prepare and present regular reports on operational performance, challenges, and opportunities to senior management. Use data-driven insights to make informed decisions.