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Jobs or company...

CUSTOMER SERVICE EXECUTIVE

Salary undisclosed

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JobStreet
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Transliner Group of Companies is rapidly growing and looking for a highly motivated Customer Service Executive who will be assisting the sales team in improving the export volume with a view to achieve volume targets.

  • To file APC laden based on salesperson requirement including OWS, FDS, BAF, ECRS and DG surcharge and flex bags surcharge if any
  • To send booking confirmation to shipper and revise the booking based on shipper requirement and space availability & follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation
  • To update early arrival notice, delay notice and off hire/blank sailing/shut out notice to shipper to ensure smooth shipment arrangement.
  • Checking port bill for export and transshipment which include port storage, ITT, SSR , EMC and removal charges and sending to manager for verification
  • To update daily forecast, send to trade to ensure trade is aware our ex pkg planning for every vessel.
  • Follow up pending rot, container pick up and turn in status with shipper / booking party to avoid last minute cancellation &update balance space to trade and pkg team and to discuss with manager, country head, sales and t/s team for smooth planning on DF and open slot vessel.
  • Support for sales, freight forwarding process in the absence of concerned person. Covering for export documentation in absence of PIC.
  • File empty repo APC as per instruction from trade department to fulfil the dead freight allocation or to ensure smooth inventory process at pol
  • Apply flex bags / dg cargo with complete document to VO and revert acceptance to shipper.
  • To submit application for empty repo manifest (K2) and monitor customs clearance at Portnet system
  • To apply open slot if any in case no dead freight vessel is available
  • Assist with crosse trade and nomination booking & To assist export docs, t/s department (ITT/BL/booking) in case no person in charge
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