Assistant Manager, Policy Processing (Motor)
Salary undisclosed
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Responsibilities
- Checking policy/endorsement to ensure accuracy of the data captured.
- Ensure refund premium are processed accurately.
- Monitor staff productivity, TAT, error rate for policy/endorsement / NCD related matters.
- Liaise and follow-up with Marketing/IT/Underwriting to address any discrepancies or arising issues.
- Provide guidance to subordinates in processing issues or handling matters.
- Attend to incoming mails/ submissions/ calls/correspondence.
- Implement Robotic Process Automation (RPA) solutions to automate repetitive tasks and streamline processes within the department.
- Foster a culture of continuous improvement “Kaizen” by encouraging innovative ideas in identifying opportunities for system enhancements or modifications to improve operational efficiency within the department.
- Provide business requirements, preparation Test Scripts and perform User Acceptance Test (UAT).
- Prepare monthly department reports and ad-hoc reports (whenever necessary).
Requirements
- Bachelor’s Degree or professional degree in any field.
- Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
- Minimum 5 years’ experience in insurance industry handling Motor class.
- Computer skills i.e. Word and Excel.
- Effective written and communication skills.
- Excellent problem-solving skills and ability to think critically.
- Detail-oriented and highly organized.
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