Department Manager (Klang Valley)

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.

Key Responsibilities

• Offer high level of customer service
• Works with the store management team in analyzing store selling information
• Leads a team of sales advisors to achieve excellent standards of service
• Supports recruitment and ensures growth of team
• Oversee the store operations in absence of store manager

To be successful in the role as Department Manager, we believe that you have the ability to overview, plan, and organize both your work and your team to achieve set for goals for the department. You take responsibility of developing your team and constantly improve your department, focusing on the customer and results.

What you need to succeed:

• 2-3 years management experience in a customer facing environment
• Team oriented and exceptional customer experience in driving sales.
• Caring and genuinely want the best for your team.
• Experience in working in a high traffic retail environment
• Passionate for customer service and helping people find their style

This is a full-time position, based in Malaysia.

Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here