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We are now ONE! #CelcomDigi
Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.
This is a 2-years contract role. In this role at CelcomDigi, you will manage channel partners, drive Postpaid sales, monitor competitors, plan store promotions, ensure compliance, provide training, conduct audits, manage properties, promote integrity, plan expansions, and participate in events. Streamline retail operations to simplify processes for customers, staff, and vendors.
Responsibilities:
- To manage Controlled Channel Partners owned accounts/outlets’ performance, day-to-day operation, develop and expand Postpaid sales distribution with the objective of driving company Postpaid, Device and Broadband sales.
- Observe and report competitor activities/programs and review its effectiveness/ threat/ opportunities towards CelcomDigi. To propose Quick Win actions to maintain competitiveness.
- To identify, plan and execute promotions at store/outlet level.
- To assist partners to achieve healthy P&L.
- Monitor and ensure dealers/outlets and their staff comply with the minimum guidelines set out by CelcomDigi both qualitative and quantitative.
- Product training and refreshers for controlled channel partners and their staff.
- To manage and ensure compliance of SOPP, conduct audit and transaction monitoring of stores & coach to close gaps identified to help them improve.
- Manage & ensure CelcomDigi properties are properly documented and reconciled.
- Always instill integrity to Heads and front liners in order to ensure all transactions are compliant and done with integrity in line with CelcomDigi values.
- Plan & execute overall Channel expansion, based on existing Postpaid consumer density and new market opportunities, at the same time establish clear demarcation for own and partners outlets.
- Participate in all on-ground activities such as Events, Roadshows, Roving, etc
- Review, propose & develop retail operations processes and simplify / automate where necessary IN ORDER TO make things simpler for customers, staffs and vendors.
Requirements:
- Degree or Diploma in any discipline with minimum 5 years of working experience, preferably in account/ customer management or sales organizations.
- Minimum of 2 years in telecommunication industry or FMCG with direct experience in channel management.
- Good communication skills, aggressive, dynamic and result-oriented.
- Good in consultative selling.
- Flexible, able to work during weekend or at odd hours.
- Must be street wise and able to think on the feet.
- Have exposure to planning and execution of sales related campaigns.
- Computer literate.
- Possess own transport with a valid driver’s license and willing to travel.
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