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Mandarin Customer Service (Global Ads Social Media)

RM 3,100 - RM 3,600 / Per Mon


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  • Order Support: Assist customers with online orders and offer prompt help via phone and email.
  • Data Security: Process payments and handle confidential information, ensuring customer data protection.
  • Brand Loyalty: Proactively address issues to protect the client's brand and maintain customer loyalty.
  • Escalation: Escalate urgent matters through the proper channels when necessary.
  • Continuous Improvement: Work with the team to enhance customer support, stay updated through training and ongoing learning.
  • Experience: Minimum 6 months in customer support or fresh graduates in English with Communication, Mass Communication, or similar fields are welcome.
  • Call Centre: Experience in a call centre is a plus, but not required.
  • Customer Focus: Strong customer orientation, active listening, and communication skills.
  • Professionalism: Ability to handle queries, manage objections, and stay calm under pressure.
  • Learning Mindset: Positive attitude, eager to learn, open to feedback, with critical thinking and problem-solving skills.
  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.
  • Training Provided!