Mandarin Customer Service (Global Ads Social Media)
RM 3,100 - RM 3,600 / Per Mon
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- Order Support: Assist customers with online orders and offer prompt help via phone and email.
- Data Security: Process payments and handle confidential information, ensuring customer data protection.
- Brand Loyalty: Proactively address issues to protect the client's brand and maintain customer loyalty.
- Escalation: Escalate urgent matters through the proper channels when necessary.
- Continuous Improvement: Work with the team to enhance customer support, stay updated through training and ongoing learning.
- Data Security: Process payments and handle confidential information, ensuring customer data protection.
- Experience: Minimum 6 months in customer support or fresh graduates in English with Communication, Mass Communication, or similar fields are welcome.
- Call Centre: Experience in a call centre is a plus, but not required.
- Customer Focus: Strong customer orientation, active listening, and communication skills.
- Professionalism: Ability to handle queries, manage objections, and stay calm under pressure.
- Learning Mindset: Positive attitude, eager to learn, open to feedback, with critical thinking and problem-solving skills.
- Call Centre: Experience in a call centre is a plus, but not required.
- Leave: Annual and sick leave available.
- Professional Development: Training opportunities provided.
- Career Growth: Clear paths for advancement.
- Employee Engagement: Join in various staff activities.
- Training Provided!
- Professional Development: Training opportunities provided.
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